Skip NavigationSkip to Primary Content

Client Care Representative

Susan

Susan smiling at the camera

Client Care Representative

Susan

Susan joined the Baywood Animal Hospital team in 1995. To her surprise, a six month maternity contract lead to many years of fulfillment and reward at Baywood.  She loves the veterinary profession, Baywood Animal Hospital’s clients and their pets. Susan is a vital part of your experience.  She always says “I have the best job caring for and interacting with people and pets!”  Susan has attended numerous conferences and continues to attend continuing education seminars and workshops on customer service, communication and hospital management.  She manages various projects to advocate on behalf of your pets and champions the hospital’s AAHA accreditation and social media for Baywood.  Susan is looking forward to meeting you, your pets and reconnecting with existing clients.

In her spare time she organizes special events and fundraisers. She also arranges the hospitals’ seasonal flowerpots.  Susan enjoys spending quality time with her husband, Mark, and two sons, all while keeping a busy house a home. Susan enjoys supporting her sons' academics and cheering their athletic pursuits. Georgia, an adorable golden retriever puppy was welcomed to their family in March 2019.  She has been a lovely addition to the family and a great source of joy and entertainment since the passing of their beloved family dog, Phoenix.  The family enjoys cottaging, boating, camping and spending time with friends and family. Susan is looking forward to welcoming you to the Baywood family.